dq99 Terms and Conditions

1. Definitions and Interpretation

The following terms used in these Terms and Conditions are defined below:

• "Platform" refers to the dq99.cam website and all services connected to it.
• "User" or "Member" refers to any person who has registered on the platform and is using its services.
• "Account" refers to a user's registered profile.
• "Balance" refers to the total amount of funds held in a user's account.
• "Bonus Credit" refers to additional funds granted for promotional purposes, which may be withdrawn subject to meeting specific conditions.
• "Real Money" refers to actual funds deposited by the user.
• "Wagering Requirement" refers to the obligation to place a specified amount in bets before bonus funds can be withdrawn.
• "KYC" (Know Your Customer) refers to the identity verification process.

References in these Terms to the singular also apply to the plural, and gendered terms apply to all genders.

2. Eligibility and Age Requirement

To use dq99 services, you must meet the following conditions:

• You must be at least 21 (twenty-one) years of age.
• You must be capable of operating as a valid account holder.
• You must not be a resident of any area where online gaming is legally prohibited.
• All information you provide must be true, accurate, and up to date.
• You must not have been previously removed or banned from any dq99 account.

2.1 Identity Verification

dq99 may request identity verification documents at any time as part of the KYC process. We reserve the right to place withdrawals on hold until verification is complete. Registering under a false identity may result in account termination and forfeiture of the balance.

3. Account Registration and Security

3.1 Single Account Policy

Each user may register only one account. Operating multiple accounts from the same person, household, or device is strictly prohibited. Violation of this policy may result in the termination of all associated accounts.

3.2 Account Security

It is your responsibility to keep your account login details completely confidential. Please keep the following in mind:

• Never share your password with anyone.
• Giving others access to your account is strictly prohibited.
• If you notice any unauthorized activity on your account, contact us immediately.
• dq99 will not be held liable for account losses if you fail to follow the security guidelines.

3.3 Updating Account Information

Always keep the information registered in your account accurate and up to date. If any details change, update them immediately through our support team.

4. Deposits and Withdrawals

4.1 Deposits

The following policies apply to deposits on dq99:

• Minimum deposit amount: ৳500 (for all methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Deposits are generally processed instantly.
• Depositing funds from a third-party account is prohibited.
• Deposited funds must be in your own name and from a lawful source.

4.2 Withdrawals

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 30 minutes to 3 hours.
• Withdrawals can only be made using the same method and account used for the deposit.
• Withdrawal processing may be delayed if KYC verification has not been completed.
• Withdrawals may be restricted if any active bonus wagering requirement has not been met.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members have the opportunity to receive a 150% bonus of up to ৳10,000 on their first deposit. For example:

• Deposit ৳1,000 → ৳1,500 bonus → total balance ৳2,500.
• Deposit ৳14,000 or more → maximum ৳10,000 bonus → total balance ৳24,000.

5.2 Wagering Requirement

The following condition must be met before bonus funds can be withdrawn:

• Wagering requirement for the welcome bonus: 15x (fifteen times).
• Wagering is calculated based on the total bonus amount.
• Some specific games may contribute less toward wagering calculations.

5.3 General Bonus Terms

• Each user may claim each promotional offer only once.
• Wagering must be completed within a specified time limit after claiming a bonus.
• Bonus funds cannot be withdrawn directly; withdrawal is only possible after the wagering requirement has been met.
• dq99 reserves the right to modify or cancel any promotional offer.
• Any attempt to circumvent bonus terms may result in cancellation of the bonus.

6. Gaming Rules

6.1 General Gaming Policy

The following rules must be followed when playing games on the dq99 platform:

• Each game has its own rules, which can be found within the game.
• If the result of a game round is voided due to a technical error, the amount wagered in that round will be refunded.
• dq99 will not be liable for any losses caused by internet disconnection.
• Game results are determined through Random Number Generator (RNG) technology.

6.2 Sports Betting

For betting on cricket (BPL, IPL, T20 World Cup), football (FIFA), kabaddi, and other sports:

• Odds given before a match starts are subject to change.
• If a match is cancelled or abandoned, the stake for that bet will be refunded.
• Odds in live betting may change in real time.

6.3 Fair Play

dq99 uses SSL encryption and fair play technology to ensure a fair gaming environment for all users. It is not possible to artificially influence the outcome of any game.

7. Prohibited Activities

The following activities are strictly prohibited on the dq99 platform:

• Creating or operating multiple accounts.
• Using or accessing another person's account.
• Placing bets strategically to exploit the bonus system (Bonus Abuse).
• Using automated software, bots, or scripts.
• Using the platform for money laundering or illegal financial activities.
• Engaging in collusion or dishonest tactics against other users.
• Hacking or attempting unauthorized access to the platform's software or systems.
• Providing false or misleading information.

8. Responsible Gaming

dq99 places the highest priority on responsible gaming. We believe that gaming is a form of entertainment, not addiction.

8.1 Self-Control Tools

Users can take advantage of the following features to manage their gaming activity:

• Set deposit limits (daily, weekly, monthly).
• Set session time limits.
• Temporary account pause.
• Permanent self-exclusion.

8.2 Support

If you feel that gaming is having a negative impact on your life or the life of someone you care about, please reach out through our 24/7 live chat support. For more details, visit our Responsible Gaming page.

9. Privacy & Data Protection

Protecting your personal information is very important to dq99. Please read our Privacy Policy to learn more about how we collect and use your data.

• We use SSL encryption technology to keep your information secure.
• Your personal information is never sold to third parties.
• Documents collected for KYC verification are stored securely.
• You can review or update your information at any time.

10. Limitation of Liability

dq99 will not accept any responsibility in the following situations:

• If a game session is interrupted due to loss of internet connection.
• If account information is compromised due to the user's own negligence.
• If there is a delay caused by a technical issue on the part of a third-party payment provider.
• If the service is disrupted due to a Force Majeure event such as a natural disaster, cyber attack, or similar occurrence.
• If any loss arises as a result of the user providing false information.

In any situation, dq99's maximum liability will be limited to the amount of money involved in that transaction.

11. Account Suspension & Termination

11.1 dq99's Rights

dq99 reserves the right to temporarily suspend or permanently terminate any account for the following reasons:

• Violation of any clause of these terms and conditions.
• Suspicious or fraudulent activity.
• Registration under a false identity.
• Bonus abuse.
• Operating multiple accounts.

11.2 User Rights

You may request to close your account at any time. All valid balances must be withdrawn before the account is closed. If the account is closed while an active bonus wagering requirement is in progress, the bonus will be forfeited.

12. Dispute Resolution

In the event of any dispute or complaint, please follow the process below:

1. First, report the issue through our 24/7 live chat support.
2. If the issue is not resolved via live chat, send a detailed complaint to [email protected].
3. Our team will review the complaint as soon as possible after it is received.
4. The final decision will be communicated via email.

13. Changes to Terms

dq99 reserves the right to change, amend, or update these terms and conditions at any time. In the case of significant changes:

• A notice will be posted on the platform.
• You may be notified at your registered email address.
• Continued use of the platform after the changes will be considered your acceptance of the revised terms and conditions.

If you do not agree to the new terms and conditions, you have the right to close your account and withdraw your balance.

14. Contact

If you have any questions or feedback about these terms and conditions, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 Bangla Support — chat with us directly from any page on the platform.

Our support team provides assistance in Bangla and is always ready to answer any of your questions.