dq99 Privacy Policy

When you register on the dq99 platform, complete a transaction, or use our services, we may collect various types of information. This information generally falls into two categories — information you provide directly and information collected automatically.

Information You Provide Directly:

• Name, date of birth, and gender
• Mobile number and email address
• Password (stored in encrypted form)
• Payment-related information — such as bKash, Nagad, Rocket, and Upay account numbers
• Documents provided for identity verification (where applicable)
• Any information provided when contacting the support team

Information Collected Automatically:

• IP address and device information
• Browser type and operating system
• Visit time, page views, and navigation patterns on the site
• Data collected through cookies and similar tracking technologies
• Gaming activity and betting history

dq99 uses your personal information for the following legitimate purposes:

• Account creation, management, and verification
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Ensuring platform security and preventing fraud
• Providing customer service and technical support
• Managing responsible gaming policies
• Meeting legal and regulatory obligations
• Improving platform performance and user experience
• Sending relevant offers and updates, subject to your consent

We never sell or rent your personal information to third-party marketers.

dq99 may share information with third parties in limited ways under specific circumstances. However, this is always done under strict agreements and on the condition that your privacy is protected.

• Payment Providers: Necessary information is shared with payment partners such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Service Providers: Technology and software partners engaged to operate the platform.
• Game Providers: Necessary operational information with game developers such as Pragmatic Play, PG Soft, JILI, and Spribe.
• Legal Authorities: Information provided to government authorities when required by a valid legal order or mandatory obligation.
• Fraud Prevention: To assist in investigations related to financial fraud or anti-money laundering.

Outside the cases listed above, we do not share your personal information with any other party.

dq99 uses industry-standard security technology to protect your information. SSL (Secure Socket Layer) encryption is active on our platform, keeping all data transfers between you and our servers secure.

• 256-bit SSL encryption technology
• Password storage using hashing and salting methods
• Regular security audits and vulnerability testing
• Two-Factor Authentication support
• Automated systems to detect unusual logins and transactions
• Restricted access — only authorized staff can view your information

Please note that complete security cannot be guaranteed for data transmitted over the internet. Always keep your account password and login details confidential.

dq99 uses cookies and similar tracking technologies to operate the website effectively and improve user experience.

Types of cookies we use:

• Essential Cookies: Ensure the core functionality of the website — essential for login sessions, security, and form management.
• Functional Cookies: Remember your preferences and settings so you have a better experience on future visits.
• Analytics Cookies: Analyze site traffic and usage patterns to help improve the platform.

You can control or disable cookies through your browser settings. However, disabling cookies may cause some features of the site to not work properly.

dq99 retains your personal information only for as long as necessary to fulfill the purposes described in this policy or to meet legal obligations.

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, information may be retained for a specified period for legal and regulatory purposes.
• Financial transaction records may be retained for an extended period in accordance with applicable legal requirements.
• In cases involving fraud or disputes, information may be kept for as long as necessary.

As a dq99 user, you have certain important rights regarding your own information. We respect these rights and help you exercise them.

• Access: You can find out what information we have stored about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: You can object to your information being used for specific purposes.
• Portability: You can request your information in a structured, machine-readable format.
• Withdrawal of Consent: You can withdraw your consent at any time, though this will not affect prior processing.

To exercise these rights, contact us via live chat or email. We will respond to your request within a reasonable time.

The dq99 platform is for users aged 21 and above only. We do not knowingly collect information from anyone under 21. If we are informed that information from a minor has been collected, we will immediately delete that information and close the associated account.

If you believe a minor is using our platform, please notify our support team immediately.

Your information may be processed or stored in countries or regions where data protection laws differ from those of Bangladesh. In such cases, we ensure that:

• The receiving party maintains appropriate security measures.
• The data transfer is governed by a legal agreement and is consistent with this privacy policy.
• Your core rights remain unchanged.

The dq99 platform may contain links to third-party game providers or payment services. These external services have their own privacy policies, and dq99 is not responsible for how they collect and use information. You are advised to read their own privacy policies before using those services.

dq99 reserves the right to update or amend this privacy policy at any time. If any significant changes are made, we will notify you in advance via your registered email address or through the site. Continued use of the site after the updated policy takes effect will be considered acceptance of the new policy.

The "Last Updated" date shown at the top of this page always reflects the date of the most recent revision.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us as follows:

• 24/7 Live Chat Support — speak with us in Bengali directly from the chat window on the site
• Email: [email protected]

Our support team is available in Bengali seven days a week, twenty-four hours a day. We will respond to your request as quickly as possible.